How do they do that? Techniques of phone record vendors

How do they do that? Techniques of phone record vendors

Wired News is running an article by Kim Zetter on the sale of phone records. The article is notable because it discusses at least one of the tactics used by these "services" to get phone records:

Wired News: Devious Tactic Snags Phone Data

According to the suit, online cell-phone record vendors placed hundreds of thousands of calls to Verizon customer service requesting customer account information while posing as Verizon employees from the company's "special needs group," a nonexistent department. The caller would claim to be making the request on behalf of a voice-impaired customer who was unable to request the records himself. If the service representative asked to speak with the customer directly, the caller would impersonate a voice-impaired customer, using a mechanical device to distort his voice and make it impossible for the service representative to understand him -- a variant of a widely used social-engineering technique known as the "mumble attack."

Rob Douglas, a private investigator turned privacy activist, says federal authorities have known about the sale of private phone records since at least 1998 but have done little to address the problem. In the absence of federal action, phone companies have been resorting to civil lawsuits to prevent sellers from obtaining and selling records.



Technorati tags: :: ::

0 comments:

Post a Comment

  • Health Care Reform Explained from B... Dan Roam at the Back of the Napkin Blog sums up the current health care reform effort in this four part health care series, Healthcare Napkins All. Great back of the...
  • Why We Need A Health Care Revolutio... Dr. Val Jones' road to revolution provides her personal perspective on the current state of our health care system and why we all need to work for change.Don't miss the...
  • The important lesson from sandcastl... As I return to West Virginia after a week spent at the beach -- this post by Jim Carrol, Futurist, Trends & Innovation Expert, caught my attention. Much of my week on...
  • A little Nick: I'm a liberal an... Law blogger posts online: Don't miss reading this post by my favorite hospital blogging CEO, Nick Jacobs over at Nick's Blog. Much of what Nick has to say strikes a chord with me and this post is...
  • Executive Order Impacts Health Care... Law blogger posts online: President Bush signed an Executive Order on August 22 requiring federal agencies to do more to inform public health care consumers about the cost and quality of health...
  • eHealthWV: West Virginia EHR Public... Law blogger posts online: As a part of West Virginia's participation in the Health Information Security and Privacy Collaborative (HISPC), West Virginia Medical Institute and its partners launch...
  • Physicians vs. Patient: Rating-Perm... Interesting post from the WSJ Health Blog on Medical Justice's new ratings-permission contracts (press release on service).This new service offered by Medical Justice...
  • Just when you thought it was safe: ... Law blogger posts online: I’ve blogged previously about just how much I hate browser toolbars and nothing much has changed in the four years that have passed. Call me nosey, but when I’m...
  • Governor Manchin Approves Cardiac C...The West Virginia Health Care Authority website indicates today that Governor Manchin approved the final revised certificate of need Cardiac Catheterization Standards.
  • A Law Actually Interview with… Litt... Next up in the interview chair is Gemma from Little Tiny Pieces. Little Tiny Pieces is an interesting name?  What it inspired it; does it have any hidden meanings?...
  • Let the voting commence!... Law blogger posts online: Yes, after two long weeks of nominations, the shortlist for the 2010 Blawggies has been decided and voting for the awards can officially begin! The polls will remain...
  • Is blogging good for your health?... Law blogger posts online: Is blogging good for your health?This Boston Globe article, Cancer blogs become part of treatment, indicates that blogging about your condition has a positive impact.The...
  • ADVANCE Magazine - Article on EHRs ... Recently I was interviewed for an article looking at the legal issues involved in the developing world of EHRs and PHRs written by Beth Walsh for ADVANCE Magazine. The...